Privacy Policy

1. Introduction

ScamAlert.pk is a consumer reporting and dispute-resolution platform designed to help consumers document experiences with businesses and give businesses an opportunity to respond. This Privacy Policy explains how we collect, use, store and protect information when you use ScamAlert.pk.

2. Information We Collect

We may collect information you provide when creating an account, submitting a report, responding to a report or communicating with ScamAlert.pk. This may include your name, email address, report details, business information, order or transaction information, descriptions of your experience and supporting evidence that you choose to upload.

3. Account and Authentication Information

We use authentication services to create and secure user accounts. If you choose to sign in using a third-party service such as Google, we may receive basic account information permitted by that service, such as your name and email address. We do not receive your Google password.

4. How We Use Information

We use information to operate ScamAlert.pk, authenticate users, process and display reports, notify relevant parties, enable business responses and customer verdicts, prevent abuse, investigate platform misuse, maintain security and improve the service.

5. Public Reports

ScamAlert.pk is designed as a reporting platform. Information submitted as part of a report may become publicly visible according to the platform's reporting and review process. Users should not submit passwords, payment-card numbers, government identification numbers or other unnecessary sensitive personal information in public report fields.

6. Evidence and Uploaded Files

Users may provide supporting files or evidence in connection with a report or response. We process and store these materials for purposes related to the report, dispute process, platform integrity and abuse prevention. Access to evidence may be restricted depending on the function it serves.

7. Service Providers

We may use third-party service providers for functions such as authentication, database hosting, website hosting, email delivery and infrastructure. These providers may process information as necessary to provide their services to ScamAlert.pk.

8. Data Security

We use reasonable technical and organisational measures intended to protect information and restrict unauthorised access. However, no internet-based service or method of electronic storage can guarantee absolute security.

9. Data Retention

We may retain account information, reports, responses, evidence, security records and related information for as long as reasonably necessary to operate the platform, maintain the integrity of its reporting history, comply with legal obligations, resolve disputes and prevent abuse.

10. Your Choices and Account Deletion

You can request deletion of your account and its associated personal data (email, profile details, login) at any time through our account deletion request page, whether or not you are currently signed in. Deleting your account also deletes any reports you filed, their evidence, and any messages tied to them, since that content is directly associated with your account.

Requests are reviewed manually before being completed, since the request form is not behind a login and we take reasonable steps to confirm it is really you before permanently deleting anything. We aim to complete valid requests within a few business days. Certain information may still need to be retained where necessary for security, legal compliance, fraud prevention or the integrity of reports and dispute records not tied to the deleted account.

11. Changes to This Policy

We may update this Privacy Policy as ScamAlert.pk develops. The latest version will be published on this page with an updated effective date.

12. Contact

For privacy questions or requests, contact ScamAlert.pk through the contact information provided on our website.